TKG Perspectives

Is Loyalty Worth It?

What is the value of a loyal customer? And what is the difference between a transactional customer and a loyal one? This was the subject of the keynote speaker, James […]

How Is That New Year Self-Improvement Program Going?

The start of each New Year is a good time for new beginnings.  That’s when many of us start self-improvement programs.  How is that self-improvement program going so far this […]

Build or Buy: Develop Staff or Buy Off of the Street?

News Flash: There are fewer community banks, and those that remain keep getting bigger. During the past 10 years, the number of U. S. banks has dropped by a third […]

Sometimes High, Sometimes Low, Easy Come and Easy Go

Who would have thought that a 1990 Winger song would be the headline for TKG Perspective? However, 2018 is one for the record books in the world of cryptocurrencies. As […]

Is the Tail Wagging the Dog at Your Institution?

In nearly every process improvement engagement conducted by TKG, we find a tail wagging the dog.  This occurs when either the sales or operational side of the bank dominate, take, […]

Is Your Bank Positioned to Benefit from the Continued Rise in Market Interest Rates?

Times are looking pretty good for community financial institutions.  While we can always find something to complain about, we are working within an environment where Washington is beginning to ease […]

Will Your Bank Be Independent and Relevant in Fifteen Years?

As 2017 enters the history books, it’s hard to believe that Y2K was eighteen years ago.  We all remember the furor over how the world might come to an end.  […]

TB or Not TB? Is that THE Question?

In the early stages of Hamlet, William Shakespeare’s epic 15th century play, the protagonist says “To be or not to be, that is the question.”  Through this phrase, Hamlet questioned […]

Are you Asset-Driven or Deposit-Driven?

Over the past sixteen years we performed an analysis to determine if stock pickers rewarded one strategy more than the other.  In two of the three times we did this, […]

Your Competitors Are Using Performance Measurement Data to Improve Their Performance. Are You?

We have just completed producing the Performance Measurement reports for our clients for the 4th quarter of 2016 and thought this would be a good time to take a look […]