credit union customer service

Bankers: Ask What Customers Want. Then Do That.

December 27, 2017 | Jeff For Banks

Steve Jobs showed customers what he thought they would want, and convinced them that they wanted it. An unlikely scenario for bank products, wouldn’t you agree? So what do your […]


Barriers to Entry In Banking Spell Opportunity. But Do We Seize It?

June 12, 2014 | Jeff For Banks

There are numerous and significant barriers to entry in banking. Regulation, capital requirements, competition, and the concentration of customers at the largest institutions have all contributed to only one bank […]


Should Banks Jettison Unprofitable Customers?

January 13, 2013 | Jeff For Banks

No. I will tell you why in a moment, but first why I thought of this question. Alan Weiss of Summit Consulting penned a book called The Consulting Bible (see […]