COVID’s Ongoing Impact on Bank Branches

By: Sharon J. Lorman
Gregg J. Wagner
Megan M. McMahon

Guests: Jacob (“Jake”) Iampietro, SVP & Director of Retail Banking, Penn Community Bank and Thomas (“Tom”) Minichiello, SVP & Head of Retail Banking, Kish Bank

Podcast Show Notes:

Our This Month In Banking (TMIB) podcast features discussion with colleagues and other industry thought leaders on interesting banking topics. TMIB is available on the last Wednesday of every month here, or wherever you get your podcasts, for your listening enjoyment. Join us on your commute, at your desk, or at home.

Topic: COVID’s Ongoing Impact on Bank Branches
Insights from Jacob (“Jake”) Iampietro, SVP & Director of Retail Banking at Penn Community Bank and Thomas (“Tom”) Minichiello, SVP & Head of Retail Banking at Kish Bank

How are customers interacting with branches today, compared to how they used branches pre-COVID? Some surveys report that customer visits to branches are down and that customers have migrated to mobile/internet for their everyday banking. Our guests, Jake Iampietro, SVP & Director of Retail Banking at Penn Community Bank and Tom Minichiello, SVP & Head of Retail Banking at Kish Bank share their insights on what is actually happening at their branches and their opinions on the future trends in branch banking. Listen and enjoy!

Jacob (“Jake”) Iampietro Biography
SVP & Director of Retail Banking
Penn Community Bank

With over 10 years in banking for large regional and community institutions, Jake Iampietro has established a track record of retail banking success and effective leadership. In his role as SVP, Director of Retail Banking for Penn Community Bank – the largest independent, mutual bank in eastern Pennsylvania – he leads a team of 150 retail and small business bankers and relationship managers across the organization’s market. Throughout his time at Penn Community Bank, Iampietro’s hard work has contributed to the development of best-in-class retail branch teams across more than 20 locations and the continued growth of consumer market share. In 2021, he was the recipient of a Pennsylvania Bankers Association (PA Bankers’) Future Under 40 Award. Outside of the office, Iampietro is a board member of the Bucks County Opportunity Council – a nonprofit organization dedicated to reducing poverty and partnering with the community to promote economic self-sufficiency. He is a graduate of St. Joseph’s University and a 2021 graduate of the American Bankers Association Stonier School of Banking – University of Pennsylvania.

Thomas (“Tom”) Minichiello Biography
SVP & Head of Retail Banking
Kish Bank

As director of Retail banking, Tom fosters collaborations that help the bank meet the varied and changing customer needs in Kish’s five county footprint. Tom leads strategic direction in product and service development, process efficiencies, and client experience. Tom oversees all elements of service delivery and provides tactical guidance to the retail banking, and client solutions center teams.
Tom is a graduate of the PA Bankers Advanced School of Banking and Leadership Institute. Prior to serving as director of retail banking, Tom held positions of regional market manager, consumer lending manager, and branch manager.

Tom is celebrating his 30th year in banking and is a US Navy veteran. He supports his community and industry by serving on the Boards of the Schlow Library Foundation and the State College Downtown Improvement District finance committee, and also serves on the PA Bankers Professional Development Policy committee.

Tom and his wife Sandy live in State College and have 3 adult children and 4 grandchildren.

This podcast relates to The Kafafian Group’s Strategic Management service. Click here for more information. 

Watch for episode 71 of This Month in Banking to be released on Wednesday, November 24th, 2021, and a new episode on the last Wednesday of every month.  

Thank you for listening!