Navigating the AI Revolution: A Community Bank Perspective
On this episode of “This Month in Banking,” we focus on the integration and practical applications of AI from the community banking perspective with insights from Andy Schornack, President of Security Bank and Trust. Andy discusses how Security Bank and Trust has already implemented AI through Copilot, which they have cleverly named ‘Rosie,’ to assist retail bankers with policy and procedure queries, significantly reducing the need for managerial intervention. This AI tool, integrated within the Microsoft platform, enhances efficiency by providing quick access to information and linking directly to relevant policies. Andy emphasizes the importance of training staff to adapt to new technologies and highlights the cost-effectiveness and time-saving benefits of AI in daily operations.