Reducing Expenses with Process Automation

By: Sharon J. Lorman
Jill A. Pursell
Christopher Jacobsen

Guest: Rachel G. Bitner, EVP Chief Financial Officer, Ephrata National Bank

Podcast Show Notes:

Our This Month In Banking (TMIB) podcast features discussion with colleagues and other industry thought leaders on interesting banking topics. TMIB is available on the last Wednesday of every month here, and on Apple and Droid podcast apps for your listening enjoyment. Join us on your commute, at your desk, or home.

Topic: Reducing Expenses with Process Automation

Our guest is Rachel G. Bitner, EVP Chief Financial Officer, Ephrata National Bank

Banks have increasingly embraced process automation to streamline operations and reduce expenses. By implementing automated systems for routine tasks like data entry, transaction processing, and customer service, financial institutions can enhance efficiency and accuracy while minimizing labor costs and the impacts from a challenging workforce environment, as well as offsetting net interest margin decline. Automation allows banks to reallocate resources towards more strategic initiatives, fostering innovation and improving overall competitiveness in the financial services landscape. As technology continues to advance exponentially, the trend of banks leveraging automation to optimize processes and cut expenses is likely to increase. Our guest is Rachel Bitner, EVP and CFO of Ephrata National Bank to discuss her bank’s experience with process improvement and using automation to improve performance. Listen and enjoy!

Rachel G. Bitner

EVP, Chief Financial Officer and Treasurer
ENB Financial Corp

Rachel Bitner has been the Executive Vice President, Chief Financial Officer of Ephrata National Bank and the Treasurer of ENB Financial Corp since August 2021. She previously held the position of Senior Vice President, Controller, Ephrata National Bank from June 2020 to August 2021 and prior to that served as VP, Controller for eleven years beginning in June 2009. Rachel worked at two other community banks prior to Ephrata National and has over 24 years of experience in the field. In the community, Rachel serves on the Board of Mainspring, Ephrata, serves on the Finance Committee for the Long’s Park Amphitheater Foundation, and is a member of the FHLBank Pittsburgh Member Advisory Group.

This podcast relates to The Kafafian Group’s Profit & Process Improvement service. Click here for more information.

Watch for episode 99 of This Month in Banking to be released on Wednesday, March 27th, 2024, and a new episode on the last Wednesday of every month.

Thank you for listening!