Profit & Process Improvement

Profit & Process Improvement

Bank Profitability and Process Improvement

Rethink your revenue and cost structure for the future

We have built our Profit and Process Improvement practice by uncovering operational inefficiencies and revenue opportunities for hundreds of financial institutions while respecting each organization’s culture.

We recognize the pressure that net interest margins are under. We understand that regulatory compliance costs are rising, making revenue growth more difficult. We also know that rising technology costs constantly challenge financial institutions.

To combat this, we help to implement a structure to maximize revenues and reduce operational inefficiencies that drain your resources from other more profitable opportunities.


Components and benefits of this service include:

  • Third-Party Review. Operational tasks within a community financial institution are so customized it is very difficult for senior managers to know if certain areas are performing at peak efficiency. Using us to periodically review operations, invoices, software use and vendors gives you fresh perspective to improve profit and performance.
  • Benchmarking and Peer Comparison. We will compare operating expenses to peer statistics and individual departments to industry benchmarks and recommend opportunities for efficiency.
  • Revenue Enhancement. Our analysis is not limited to expense reduction. To increase non-interest income, we provide insight on current trends and traditional strategies and introduce best practices to enhance fee tracking and collection.
  • Technology Utilization. Many financial institutions have difficulty maximizing their current technology. We have the expertise to assist institutions in understanding system capabilities, while matching these capabilities to long-term objectives.

Recent Publications

April 14, 2022  Does it take a year and a half from identification of a need to launching a solution?

Things I Wish Bankers Did Better: Project Management

February 4, 2021  Project Management will be a critical organizational discipline in a rapidly changing banking space.

How Can Community Financial Institutions Improve? Project Management

November 11, 2020  Build operating discipline in your institution to create alignment with your strategy.

Create Operating Discipline at Your Bank
View all Publications

Our Team Leader

Jill A. Pursell

Managing Director

Jill has been with The Kafafian Group since August 2008. She works in all of our lines of business and areas of expertise, with a focus on process improvement, strategy, […]

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