Fiserv: Give Your Clients a Test Bank
Community banks are struggling to build a training curriculum to develop branch bankers of the future. Aside from moving from a transaction to an advice, sales, and service culture, they […]
Bankers: Five Ideas to Create a Learning Organization
To get into the holiday spirit, I recently read a short story by William John Locke titled The Story of Three Wise Men. A story of three academics drawn to […]
Job Description: EVP of Distribution and Service Excellence
Figures don’t lie. Financial Institution (FI) customers interface with us online far more frequently than in person. Has our organizational structure evolved to meet this challenge? I think not. This […]
Banking School: The ivory tower could be yours.
I am sitting at Gate 124 in Orlando waiting for my ride home from a long journey. Prior to Orlando, it was Dallas. In Dallas, I taught bank profitability and […]
Are you Training for the Gold?
I recently watched the movie Miracle about the 1980 USA hockey team for the third time. In the movie, legendary coach Herb Brooks told his team that they may not […]
Are your bank employees ESWS qualified?
Chris Collingsworth, an NBC sportscaster covering the Olympics, reported that Apolo Ohno trained four times a day, two hours each. Ohno, as many of you know, is a U.S. short-track […]