Fiserv: Give Your Clients a Test Bank

June 4, 2016 | Jeff For Banks

Community banks are struggling to build a training curriculum to develop branch bankers of the future. Aside from moving from a transaction to an advice, sales, and service culture, they […]

Bankers: Five Ideas to Create a Learning Organization

November 21, 2015 | Jeff For Banks

To get into the holiday spirit, I recently read a short story by William John Locke titled The Story of Three Wise Men. A story of three academics drawn to […]

Job Description: EVP of Distribution and Service Excellence

February 23, 2013 | Jeff For Banks

Figures don’t lie. Financial Institution (FI) customers interface with us online far more frequently than in person. Has our organizational structure evolved to meet this challenge? I think not. This […]

Banking School: The ivory tower could be yours.

May 21, 2012 | Uncategorized

I am sitting at Gate 124 in Orlando waiting for my ride home from a long journey. Prior to Orlando, it was Dallas. In Dallas, I taught bank profitability and […]

Are you Training for the Gold?

I recently watched the movie Miracle about the 1980 USA hockey team for the third time.  In the movie, legendary coach Herb Brooks told his team that they may not […]

Are your bank employees ESWS qualified?

February 20, 2010 | Jeff For Banks

Chris Collingsworth, an NBC sportscaster covering the Olympics, reported that Apolo Ohno trained four times a day, two hours each. Ohno, as many of you know, is a U.S. short-track […]