Strategic Management

Is Loyalty Worth It?

What is the value of a loyal customer? And what is the difference between a transactional customer and a loyal one? This was the subject of the keynote speaker, James Kane, at the recent Financial Managers’ Society FMS Forum in Boston. When you talk about loyalty to financial institution CFOs and Controllers, as Kane did […]


If We’re Serious About Helping Clients, What About These Two Products?

With all of the automation of financial products, one would think managing finances would be simple. Much more so than when our grandparents saved for the coal delivery in an envelope in the night stand. My focus today is on consumer banking. Which is becoming more challenging for the community financial institution due to heavy […]


Insights from Gerard Cassidy, RBC Capital Markets Managing Director and Bank Analyst

Guest: Gerard Cassidy, Managing Director, RBC Capital Markets Podcast Show Notes: Our This Month In Banking (TMIB) podcast features discussion with colleagues and other industry thought leaders on interesting banking news that happened this month. TMIB will be available on the last Wednesday of every month here, and on Apple and Droid podcast apps for […]


Is Your Loan Portfolio Ready for the Next Recession?

Guest: Dallas Wells, EVP Strategic Innovation, PrecisionLender Podcast Show Notes: Our This Month In Banking (TMIB) podcast features discussion with colleagues and other industry thought leaders on interesting banking news that happened this month. TMIB will be available on the last Wednesday of every month here, and on Apple and Droid podcast apps for your […]


Bank Brand Value: Calculated!

I ask and ask and ask: what does brand get you? Does it get you pricing power, shorter sales cycles, better employees, more loyal customers? Or does it get you increased expenses without measurable results? Forbes calculated brand value in their “World’s Most Valuable Brands” by taking anything that a company achieves over an 8% […]


The Untapped Value of Brand in Banking

“Our money is the same as the bank’s down the street.” And so were the Uber cars in my recent trips to Los Angeles and Nashville. But something was different. Something that immediately made me feel better about being in Nashville than LA. And my wife nailed it: “the Uber drivers were so much friendlier.” […]


Is Your Brand A Loser? What Does it Take to Rebrand?

Guests: Tim Pannell, President and CEO, Financial Marketing Solutions and Nicole Almeida, SVP and Chief Marketing Officer, BayCoast Bank Podcast Show Notes: Our This Month In Banking (TMIB) podcast features discussion with colleagues and other industry thought leaders on interesting banking news that happened this month. TMIB will be available on the last Wednesday of every month […]


What’s On Your Mind? You Asked & We Answered!

Podcast Show Notes: Our This Month In Banking (TMIB) podcast features discussion with colleagues and other industry thought leaders on interesting banking news that happened this month. TMIB will be available on the last Wednesday of every month here, and on Apple and Droid podcast apps for your listening enjoyment. Join us on your commute, at your […]


Build or Buy: Develop Staff or Buy Off of the Street?

News Flash: There are fewer community banks, and those that remain keep getting bigger. During the past 10 years, the number of U. S. banks has dropped by a third and the average asset size has more than doubled. As with consolidation in so many other industries, community bankers must be prepared to meet the […]


Three Gifts for Bankers

The magi, thought to be named Gaspar, Balthasar, and Melchior, followed a bright star to find the Messiah. According to the Gospel of Matthew, they brought him three gifts: gold, frankincense, and myrrh. The journey wasn’t easy for the magi. At first, they did not know where they were going. And when they arrived in […]