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Customer Service… blah, blah, blah

January 7, 2012 | Uncategorized

My family recently shopped around our homeowners and auto insurance to ensure we were getting a fair shake. We used to use an insurance agent for life, auto, and homeowners. […]


Brand Leadership: What does it mean? What should it mean?

October 5, 2011 | Jeff For Banks

I am a student of my industry: consulting and banking. If bankers tell me their institution has a superior brand, I want to know what that means. Too often I […]